Support

WE'RE HERE TO HELP

E-mail our support team with any comments, issues or suggestions. One of our customer support representatives should reply within 1-2 hours during business hours and anywhere from 12-48 hours all other times.

CUSTOMER SERVICE TEAM MEMBERS AVAILABLE MON-FRI 10:30AM-5:30PM EST TIME

Find answers to your questions:

VIDEOS
Our videos have received a major overhaul with the new site launch. Our videos have been overhauled to include the popular h.264 video format. Which means better compatibility, easier streaming and best of all-better quality. Now you can even skip to a segment that you want to see right away, no more searching through the entire scene to get to your favorite part.

PHOTOS
Photo resolutions have been doubled for sharper, more detailed images of your favorite models and hardcore action while maintaining the ease of use that you are used to. Photo viewing has been greatly enhanced using our modern viewer, especially the slideshow feature.

FAVORITES
It is now easier to save your favorite models and scenes to your very owen personal favorites page, where you'll now find models and scenes split up into separate pages for easier browsing.

COMMENTS
One of the ways we gauge how popular a model or scene is with your very own user comments. Don't be afraid to let us know exactly how you feel or simple stop by and leave a comment for one of our models, you might even get a reply! Want to know more?

SEARCH
Our search engine has been significantly upgraded. Not only does the search return results even before you finish typing but it displays the results right on the bar, no more sifting through search results for quicker pinpoint results.

DESIGN & FUNCTIONALITY
Our core beliefs when it comes to design is to keep it as simple as possible. We didn't stop there though, searching the site is instantaneous, simple navigation to help you get to where you need go in as little mouse clicks as possible. Use our robust keyword system to display results to match your desired preferences in models and scenes. Do you prefer blue-eyed blondes with big boobs? Simply click the desired keywords to begin narrowing your search down.

Please stay tuned for more features and upgrades, as we are always looking to improve our site experience for all of our members. Because of you we are the #1 BBW site on the web!

Having Trouble Logging In? Here might be why:

1. You entered an invalid username or password. Join here if you haven't!

2. Mis-typed user/pass. They are CAsE SEnSItiVE!
3. You have just joined but the account hasn't been created yet, please wait at least 15 minutes after you have joined.
4. Your username is valid but you failed to login too many times. Please wait 5 minutes or so and then try again.
5. Your login has been found on a password site or has been used by multiple people. Contact Customer Support to have your access reactivated with a new password.
6. Forgot your password? To instantly have your info e-mailed to you use our password retrieval tool or contact support by visiting our support page.

PASSWORD RETRIEVAL

If you have misplaced your password this is the quickest way to retrieve it.
Simply enter the username and e-mail address you originally joined with.

RETRIEVE PASSWORD

Keyword Search:
To narrow your search down to match your preferences you can click on any of the keywords (green links) located on scene and model pages. Once clicked the results are automatically updated, to narrow it even further you can click on more keywords. For example, if your perfect woman was a BBW, with blonde hair, blue eyes and big tits, you would click on the following keywords: BBW, Blonde, Blue Eyes and Big Tits!

PlumperPass Respects our customer's privacy

USE
This is an adult site that expressly and strictly limits its membership to adults. This site does not knowingly seek or collect any personal information or data from persons under the age of 18. All persons under the age of 18 are strictly prohibited from accessing or viewing the contents on this site without exception. If you are under the age of 18 and/or under the age of majority in the jurisdiction you reside and from which you access the website, then your account will be terminated without notice or delay.

INFORMATION COLLECTED
We pride ourselves on keeping personal information collected from our members private. Your information will never be sold, shared, rented or exchanged, which is something the majority of adult sites can't claim. We take our customers information is very seriously.
Any customer that joins/signs up as a subscriber of the site will be required to provide personal information as well as demographic information which may include the subscriber's name, physical address, e-mail address, zip code, country, username, and password. The site collects any and all such information and includes it in its customer database. In addition, other information such as IP address(es), referring website information, browser information, and other related data may be collected.

USE OF PERSONAL SUBSCRIBER INFORMATION
We want our members to take advantage of our best prices, so if the site features or conducts any special events, special promotions or offers, a subscriber of the site may be e-mailed. If a subscriber sends any personal communication or correspondence by any means, to the site, or any of its employees, agents or representatives, the site may collect the information regarding that communication and include that information in its customer database.
The site may also automatically collect traffic and click-through data as well as information regarding the online behavior of subscribers by the use of "cookies" or other programming means - any information about subscribers collected by the site through the use of cookies or other programming means will generally not be associable to the specific user in any way.

DISCLAIMER
By the subscriber's use of the site, the subscriber expressly agrees that the site may use any personal information that has been provided by the subscriber or that has been collected by the site about the subscriber for any purpose, including without limitation, technical, administrative, research and development, customer administration, marketing,, age verification, promotional and advertising use by the site or third parties authorized to use the information by the site.
All information collected may be shared when necessary to comply with applicable law and /or to cooperate with law enforcement agencies and the courts/tribunals.
A subscriber's IP address may be used to diagnose problems with the server and all other technical issues and to administer the websites.

MEMBERSHIP INFO
You are responsible for providing all equipment and the computer necessary to access the Sites. You may access the non-public portion of any Site only by being a member in good standing to that Site. You may become a member of a Site by completing an online registration form. Upon submission of the online registration form, SV Inc. or its authorized agent will process the application. In connection with completing the online registration form, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete at all times while you are a member. You must promptly inform SV Inc. of all changes, including, but not limited to, changes in your address and changes in your credit card used in connection with billing for the Sites. If you provide any information that is untrue, inaccurate, not current or incomplete, or SV Inc, or any of its authorized agents have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SV Inc. has the right to suspend or terminate your account and refuse any and all current or future use of the Site or Sites.
Member Account, Password and Security
As part of the registration process, you will select a unique user name and password which you must provide in order to gain access to the non-public portion of a Site. You represent and warrant that you will not disclose to any other person your unique user name and password and that you will not provide access to any Site to anyone who is below the age of majority in your state. You are solely responsible for maintaining the confidentiality of your user name and password and are fully responsible for all activities that occur under your user name and password. SV Inc. will not release your password for security reasons. You agree to (a) immediately notify SV Inc. of any unauthorized use of your user name and password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. You are liable and responsible for any unauthorized use of the Sites under your account until you notify SV Inc. by email regarding such unauthorized use. Unauthorized access to the Sites is illegal and a breach of this Agreement. You may obtain access to your billing records regarding charges of your use of the Sites upon request as required by law. You may be first required to provide information sufficient to confirm the applicable account belongs to you.
Fees
You agree to pay all membership fees when due according to the billing terms. SV Inc, posts the current membership fees for each Site as part of the registration process. SV Inc. reserves the right to change any Site's membership fees at any time, with or without prior notice to you. At the time of registration, you must select a payment method. SV Inc. reserves the right to contract with a third party to process all payments. Such third party may impose additional terms and conditions governing payment processing. Your account will be deemed past due if it is not paid in full by the payment due date. If your account becomes past due, you agree to pay interest on the past due amount at a monthly rate of 1.5%, or the highest amount allowed by law, whichever is lower, compounded daily, plus any additional collection costs, credits, charge backs and attorney's fees. Your card issuer agreement may contain additional terms with respect to your rights and liabilities as a card holder. You are responsible for reimbursing SV Inc. for all credit card charge backs, dishonored checks and any related charges. You authorize SV Inc. and its agents to make payments for the services provided to you through the Sites by automatic check debit and credit card on your behalf. You hereby agree not to falsely report the credit card or check card lost or stolen, without good reason that it is lost or stolen, that you have used for payment of SV Inc.' goods or services, including subscriptions. Such fraudulent reporting to avoid payment for goods or services that you or anyone under your authority has made to SV Inc. or the Sites when you have an outstanding charge to SV Inc. shall make you liable to SV Inc. for $25,000 in liquidated damages. This liability for liquidated damages is in addition to any other liability you may incur for breaches of any other Terms and Conditions in this Agreement.
Billing Errors
If you believe that you have been erroneously billed, please notify us immediately of such error. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer.
Refund Policy
SV Inc. does not provide cash refunds. We do, however, grant credits in the form of free monthly memberships to resolve customer service issues. The billing system used by SV Inc. or our authorized agents provides extensive credit card fraud protection measures and our Sites include many features to protect users from accidental charges. Therefore, refunds to your credit card will be provided only under the rarest of circumstances such as persistent technical problems originating with our equipment.
Download Limit
We reserve the right to restrict the amount of Materials which may be downloaded by your account at any time.
Termination
You may cancel your membership at any time through the third party who is processing your fees. Links to these third party processors are located in the customer service area within the non-public portion of the website. Otherwise you may cancel your membership by providing: (a) our customer service department with a notice of your intent to cancel the membership at least 48 hours before the renewal date along with your user name and password; and (b) any outstanding fees owed for your membership. You hereby agree to be personally liable for any and all charges made by you for goods or services through your use of the Sites. This Agreement's provisions shall survive its termination, unless otherwise stated. Upon our processing of your request to cancel your membership, you will no longer have access to the non-public areas of the Site or Sites to which you were a member.
SV Inc. may terminate your access to a Site at any time, with or without advance notice, if: (a) SV Inc. believes that you have breached any material term of these Terms and Conditions, (b) if you fail to pay any amount due by the payment due date; or (c) SV Inc. decides to cease operations or to otherwise discontinue any of the Sites. Further, you agree that neither SV Inc. nor any third party acting on our behalf shall be liable to you for any termination of your membership or access to any of the Sites. You agree that if your account is terminated by SV Inc., you will not attempt to re-register as a member without prior written consent from SV Inc..

BILLING:
You will be discreetly billed by: SV Inc.

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